Issue-Tracking Guidelines

This document describes the standard process of dealing with new issues in UBports projects. Not to be confused with the guide on writing a good bugreport.

Where are bugs tracked?

Since our quality assurance depends heavily on the community, we try to track issues where the user would expect them, instead of separated by repository. This means, that issues of almost all components that are distributed as with the system-image are tracked in the Ubuntu Touch tracker. An exception of this are click-apps that can be updated independently through the OpenStore.

Most other repositories track issues locally. If you’re unsure whether a repository uses its own tracker or not, consult the file. Repositories that don’t track issues locally have their bugtracker disabled.

This page is mainly about the Ubuntu Touch tracker, but most principles apply to other projects as well.


Practicality beats purity! Exceptions might apply and should be described in the projects file.

GitHub projects

To increase transparency and communication, GitHub projects (Kanban-Boards) are used wherever practical. In case of, a single project is used for all issues. Projects support filtering by labels, so that only issues that belong to a specific team or affect a specific device can be viewed.

These are the standard columns:

  • None (awaiting triage): The issue has been approved by a member of the QA team and is awaiting review from the responsible development team. if the issue is a bug, instructions to reproduce are included in the issue description. if the issue is a feature request, it has passed a primary sanity check by the qa-team but has not yet been accepted by the responsible development-team.

  • Accepted: The issue has been accepted by the responsible development-team. If the issue is a bugreport, the team has decided that it should be fixable and accepts the responsibility. If the issue is a feature request, the team thinks it should be implemented as described.

  • In Development: A patch is in development. Usually means that a developer is assigned to the issue.

  • Quality Assurance: The patch is completed and has passed initial testing. The QA team will now review it and provide feedback. If problems are found, the issue is moved back to “Accepted”.

  • Release Candidate: The patch has passed QA and is ready for release. In case of deb-packages that are included in the system-image, the patch will be included in the next over-the-air update on the rc channel, and, if everything goes well, in the next release of the stable channel.

  • None (removed from the project): If the issue is open and labeled “help wanted”, community contributions are required to resolve the issue. If it’s closed, that means that either a patch has been released on the stable channel (a comment on the issue should link to the patch) or the issue has been rejected (labeled “wontfix”).


All issues - even closed ones - should be labeled to allow the use of GitHub’s global filtering. For example, these are all of the issues labeled ‘enhancement’ inside @ubports. Consult the GitHub help pages for more information on search and filtering.

Here’s a list of labels that are normally used by all repositories.

  • needs confirmation: The bug needs confirmation and / or further information from affected users

  • bug: This issue is a confirmed bug. If it’s reproducible, reproduction steps are described.

  • opinion: This issue needs further discussion.

  • enhancement: This issue is a feature request.

  • question: This issue is a support request or general question.

  • invalid: This issue can not be confirmed or was reported in the wrong tracker.

  • duplicate: This has already been reported somewhere else. Please provide a link and close.

  • help wanted: This issue is ready to be picked up by a community developer.

  • good first issue: The report contains instructions or hints required to fix it. It is an excellent place for someone new to learn about the project by fixing a real issue.

  • wontfix: It does not make sense to fix this bug, since it will probably resolve itself, it will be too much work to fix it, it’s not fixable, or an underlying component will soon change.

Additional special labels can be defined. As an example, here’s the labels used in the Ubuntu Touch tracker:

  • critical (devel): This critical issue that only occurs on the devel channel is blocking the release of the next rc image.

  • critical (rc): This critical issue that only occurs on the devel and rc channel is blocking the release of the next stable release. Usually, issues that can not simply be moved to a different release and have the power to postpone the release are labeled this.

  • device: [DEVICE CODENAME]: This issue affects only the specified device(s).

  • team: [TEAM NAME]: This issue is falls under the responsibility of a specific team (hal, middleware, UI).


If a repository that tracks issues locally defines it’s own labels, they should be documented in the


Milestones are used for stable OTA releases only. In general, milestones for the work-in-progress OTA and the next OTA are created. The ETA is set, once the work on the release starts (that is 6 weeks from start date), but can be adjusted afterwards. See the release-schedule for more info.


To make it transparent who’s working on an issue, the developer should be assigned. This also allows the use of GitHub’s global filtering as a type of TODO list. For example, this is everything assigned to mariogrip in @ubports.

Developers are encouraged to keep their list short and update the status of their issues.


Bug Lifecycle


The same principle applies to feature requests. The only difference is, that instead of the label bug, the label enhancement is used. The needs confirmation label is not applicable for feature requests.

  • A User files a new bug using the issue-template.

  • The QA-Team adds the label needs confirmation and tries to work with the user to confirm the bug and add potentially missing information to the report. Once the report is complete a team-label will be added to the issue, the issue will be put on the awaiting-triage-list of the project and the label needs confirmation will be replaced with bug.

  • The affected Team will triage the issue and either reject (label wontfix, close and remove from the project) or accept the issue. The team decides if it they will fix the issue in-house (move to “Accepted” and assign a team member) or wait for a community developer to pick it up (Label help wanted, remove from the project board and provide hints on how to resolve the issue and further details on the how the fix should be implemented if necessary). For non-critical issues that are trivial to fix, the label good first issue can be added as well.

  • Once a developer is assigned and starts working on the issue, it is moved to “In Development”. As soon as they have something to show for, the issue is closed and automatically moved to “Quality Assurance” for feedback from the QA team. If necessary, the developer will provide hints on how to test his patch in a comment on the issue.

  • The QA-Team tests the fix on all devices and provides feedback to the developer. If problems are found, the issue is re-opened and goes back to “Accepted”, else it’s moved to “Release Candidate” to be included in the next release.

  • If not done already, the issue is added to the next milestone. Once the milestone is released, the issue is removed from the project board.